i would like feedback on this. My feedback I see my young BM, PSU, in my area, leaving the branch at 8.30-9 pm daily. After 5.15 pm, only he and his outsourced office boy are left in the bank: the clerks, just two, leave basically sharp on time. I talked up to the senior officers once., they say Bank policy. Some say Slow recruitment process. Some say they need more contractual staff. As support. Not for decisions., Sone say large Pvt Bsnks Ihave employed -correction, outsourced- a lot of drudgery. May be their HR systems are not bound by guidelines on outsourcing. That is a maybe., Interestingly, the response I received from Three Senior PSU Bankers, Banking is largely knowing how to soak up the pressure. They say this is a fact. They do have now recruited associates etc, essentially on contract. A short true story A group of youngsters set up a group. All India. I was a mentor. Some other mentors were there. Slowly the group - the group was on Facebook - grew to...
Introducing Operational Excellence in Rural Cooperative Banks By Dinesh K Kapila CGM (Retd) NABARD (Published in Business Sandesh 01/10/2025) There are challenges and opportunities for introducing operational excellence within our rural cooperative banking (RCB) sector. The RCBs are a critical pillar of the nation's financial inclusion strategy, they are hampered by deep-seated issues across financial performance, governance, technology, and human capital. The recent improvements in profitability and non-performing assets are certainly a positive development but are they masking underlying structural inefficiencies that may erode their long-term sustainability. The fundamental challenge is not merely operational but syste...