Introducing Operational Excellence in Rural Cooperative Banks By Dinesh K Kapila CGM (Retd) NABARD (Published in Business Sandesh 01/10/2025) There are challenges and opportunities for introducing operational excellence within our rural cooperative banking (RCB) sector. The RCBs are a critical pillar of the nation's financial inclusion strategy, they are hampered by deep-seated issues across financial performance, governance, technology, and human capital. The recent improvements in profitability and non-performing assets are certainly a positive development but are they masking underlying structural inefficiencies that may erode their long-term sustainability. The fundamental challenge is not merely operational but syste...
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